Delivery & Returns

Delivery

All Postage details relate to items for sale on www.thecope.ie

 

Shipping within Rep. of Ireland

We offer FREE delivery on all orders being delivered with Rep. of Ireland.

We aim to deliver to Rep. of Ireland within 3 working days. 

 

Shipping within Europe & Rest of World

Delivery charges are displayed during the order process and depend on the size of the item and the destination. 

  Small Package Medium Package Large Package
UK €6.25 €9.60 €18
Europe €6.25 €9.60 €28
Rest of World €6.25 €9.60 €54

We use reliable postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales.

 

Returns

We are happy to offer a refund if the item is unsuitable within 7 days of receipt.  The product you return must be in new, unused, and unworn condition with tags attached and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.  All dispatched orders will include a written confirmation outlining your purchase details, our contact details and return address. Please insert the original confirmation document in the returned parcel, without this we may not be able to track your details.

Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment.

You should expect to see the refund in your account within 5 working days from receipt of the email; however some banks may take longer. If you have not received the refund into your account after 10 working days you should contact onlinesales@thecope.ie

We are happy to exchange a product for the same product but in a different size, if available pending the product being returned is new, unused and unworn condition with tags attached and in original packaging.  If a different product is requested then a new order must be completed on the website by the user.

All returns should be returned to

The Cope Online
The Cope
Main Street
Dungloe
Co. Donegal
Ireland

+353 (0)74 95 21022

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