Terms & Conditions
These Terms & Conditions apply to purchases made through The Cope website. Please read them carefully before placing an order.
By placing an order with us, you confirm that you have read and agree to these Terms & Conditions. We recommend keeping a copy for your records.
1. About Us & Website Ownership
This website is owned and operated by The Templecrone Co-operative Agricultural Society Ltd, trading as The Cope.
Registered Address:
Main Street, Dungloe, Co. Donegal, Ireland
Company Registration Number: 3724R
VAT Number: IE028400F
All content on this website, including text, images, graphics, logos and other material, is owned by or licensed to The Cope and is protected by applicable copyright and intellectual property laws.
Content from this website may be used for personal, non-commercial purposes only. It may not be copied, reproduced, distributed or used for commercial purposes without our prior written permission.
2. Products & Pricing
We take reasonable care to ensure that product descriptions, images, prices and other information displayed on our website are accurate at the time they are published.
However, slight differences may occur. In particular, product colours may appear differently depending on lighting, photography and individual screen or device settings.
All products are subject to availability, and we reserve the right to withdraw products from sale or amend product information and prices at any time.
Prices displayed on our website are in Euro (€) and include VAT where applicable.
Where a customer pays using a card or account denominated in another currency, the exchange rate and any associated currency-conversion charges are determined by the customer's bank or payment provider. The Cope does not control these exchange rates or charges.
If we discover an error in the price or description of an item after an order has been placed, we will contact you as soon as reasonably possible. We will not charge you a higher price than the price shown at checkout without your agreement. Where necessary, we may cancel the affected item and issue a refund.
3. Placing an Order
When you place an order through our website, you will receive an email confirming that we have received your order.
This confirmation email does not necessarily mean that your order has been accepted. Your order constitutes an offer to purchase the products selected.
Your order is accepted when we process and dispatch it and send you a dispatch confirmation email.
All orders are subject to product availability and successful payment authorisation.
If an item you have ordered is unavailable, delayed or affected by an error, we will try to contact you using the contact details provided with your order.
We will not substitute an unavailable item with a different product without your agreement.
Where only part of an order is unavailable, we may continue to process and dispatch the remaining available items and refund the unavailable item.
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. Once an order has been dispatched, our Refund, Return and Exchange Policy will apply.
4. Delivery
Republic of Ireland & Northern Ireland
Free standard delivery is available on qualifying orders over €85, subject to any exclusions or promotional conditions stated on our website.
Our standard delivery charges are:
Heavy goods may include bulky or fragile homeware such as crystal, saucepan sets and other large items.
DPD is our primary delivery partner for the Republic of Ireland and Northern Ireland. In some circumstances, we may use An Post or another suitable delivery service.
Orders placed before 2pm are normally dispatched as quickly as possible and are usually delivered within 1–2 working days.
Orders placed before 2pm on Friday will normally be dispatched on Friday, with delivery generally expected on Monday or Tuesday.
Orders placed after 2pm on Friday or over the weekend will normally be dispatched on the following Monday.
Delivery times are estimates and cannot be guaranteed. Delays may occur during busy periods such as Black Friday, Christmas, promotional events, public holidays, severe weather or circumstances outside our reasonable control.
Certain brands or products may be subject to geographical delivery restrictions. Any applicable restrictions will be stated on our website or communicated to you before dispatch.
United Kingdom
We currently offer delivery to the United Kingdom using an appropriate postal or courier service.
Our current delivery charges are:
Additional delivery charges may apply to unusually large, heavy or bulky products. Where this applies, we will contact you before dispatch.
Delivery times to the United Kingdom may vary due to customs procedures, regulatory requirements and courier delays.
Customers are responsible for providing complete and accurate delivery information when placing an order.
Europe & Rest of World
We do not currently offer standard online delivery to destinations outside Ireland, Northern Ireland and the United Kingdom.
Please contact us before ordering if you have a delivery enquiry for another destination.
For the most up-to-date delivery information, charges and restrictions, please refer to our Shipping Policy.
5. Click & Collect
Customers may choose to collect eligible online orders from our store in Dungloe by selecting the Collect In-store option at checkout.
Our collection point is located in our Hubtec Store on the ground floor of our Main Street store in Dungloe.
Orders are generally ready for collection within 24 hours. Please wait until you have received confirmation that your order is ready before travelling to the store.
Collection is available between 9am and 6pm, Monday to Saturday, subject to store opening hours.
When collecting your order, please bring:
- Your order confirmation or collection confirmation email; and
- Photographic identification, such as a driving licence or passport.
We may request identification or additional order information before releasing an order where necessary to protect against fraud or unauthorised collection.
6. Returns, Refunds & Exchanges
Our returns and exchange arrangements for online purchases are set out in our separate Refund, Return and Exchange Policy.
We do not offer free change-of-mind returns.
Customers are responsible for arranging and paying for the return of unwanted items unless the goods are faulty, damaged, misdescribed or incorrect, or unless otherwise required by law.
Customers purchasing online may also have a statutory right to withdraw from their purchase within the applicable cooling-off period.
Nothing in these Terms & Conditions or our Returns Policy affects your statutory rights under Irish or EU consumer law.
Please refer to our Refund, Return and Exchange Policy for full information on:
-
Your right to withdraw from an online purchase
-
Returning unwanted products
-
Exchanges
-
Refund processing
-
Faulty, damaged or incorrect items
-
Products excluded from change-of-mind returns
-
Return shipping costs
7. Promotional Discounts & Discount Codes
From time to time, The Cope may offer promotional discounts, voucher codes or other special offers through our website, email marketing, social media or other promotional channels.
Unless specifically stated otherwise, the following conditions apply:
-
Discounts cannot be combined
Discount codes cannot normally be combined with other discount codes, promotions or offers unless expressly stated.
-
Product exclusions may apply
Certain products may be excluded from promotional discounts, including gift cards, sale items, selected brands, limited-stock products or other products identified in the relevant promotion.
-
Promotional periods
Promotions and discount codes are valid only during the dates or period stated and cannot normally be applied retrospectively to orders already completed.
-
Minimum spend or other conditions
Some promotions may require a minimum spend, apply only to selected products or categories, or be subject to other eligibility requirements.
-
One-time-use codes
Certain discount codes may be limited to one use per customer, email address, household or order where stated in the promotion.
-
Misuse or fraud
We reserve the right, where reasonably necessary, to refuse or cancel a discount or order where we believe a promotional code has been used fraudulently, improperly or contrary to the stated promotional conditions.
-
Changes to promotions
We reserve the right to amend, suspend or withdraw promotional offers where reasonably necessary. This will not affect an order that has already been accepted except where there has been an obvious error, misuse or fraud.
Promotional codes offered by The Cope are intended for use on www.thecope.ie unless otherwise stated.
If you have any questions about a promotional offer, please contact info@thecope.ie before completing your purchase.
8. Complaints & Dispute Resolution
We want our customers to be satisfied with both their purchases and the service they receive from us.
If you have a complaint or believe there is a problem with an order, please contact us in the first instance so that we have an opportunity to resolve the matter.
Email: info@thecope.ie
Please include your order number and as much information as possible about the issue so that we can assist you promptly.
Nothing in these Terms & Conditions limits your right to seek assistance from an appropriate consumer protection or dispute-resolution body or to exercise any other rights available to you under applicable consumer law.
9. Your Statutory Rights
Nothing contained in these Terms & Conditions is intended to exclude, restrict or limit any rights or remedies that cannot legally be excluded under Irish or EU consumer law.
Where there is any conflict between these Terms & Conditions and your mandatory statutory consumer rights, your statutory rights will apply.
10. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, delivery arrangements, business practices or applicable legal requirements.
The Terms & Conditions that apply to an order will be those published on our website at the time the order is placed.
11. Governing Law
These Terms & Conditions are governed by Irish law.
If you are a consumer resident in another country, you may also benefit from mandatory consumer protections available under the laws applicable to you.
Contact Us
If you have any questions about these Terms & Conditions or an online order, please contact:
The Cope
The Templecrone Co-operative Agricultural Society Ltd
Main Street
Dungloe
Co. Donegal
Ireland
General enquiries: info@thecope.ie
Online order enquiries: onlinesales@thecope.ie
