FREE delivery within Ireland on orders over €85

IRISH OWNED CO-OPERATIVE BUSINESS

SERVING THE COMMUNITY FOR OVER 120 YEARS

SIGN UP TO OUR NEWSLETTER AND GET 10% OFF

NATIONWIDE DELIVERY

Returns made simple

Changed your mind? You have 14 days from delivery to let us know, then another 14 days to send it back.

How to return an online order

Tell us

Complete our online return form or email onlinesales@thecope.ie with your order number, within 14 days of delivery.

Pack it

Items should be unused, with tags attached and in the original packaging where possible. Fill in the returns form that came with your order.

Send or drop it

Post it using the return label from your order (we recommend a tracked service and keeping proof of postage), or bring it to any Cope store till.

Get your refund

Once we've checked your return, we refund your original payment method. It usually shows within 5–7 working days.

Need a different size?

We're happy to exchange for another size, subject to availability. Want a different product? Place a new order and return the original for a refund.

Faulty, damaged or wrong item?

Email onlinesales@thecope.ie as soon as possible with your order number and a photo. We'll cover the cost of returning it and put it right.

Return postage

  • Returning in store is free.
  • For change-of-mind returns by post, you pay the postage.
  • Returning from outside the Republic of Ireland? Mark the parcel Returned Goods. Any customs charges are the sender's responsibility.

Items we can't take back

  • Personalised or made-to-order items
  • Sealed hygiene items (e.g. some underwear, swimwear, fragrance) once opened
  • Sealed audio, video or software once opened
  • Perishable goods

This doesn't affect your rights if an item is faulty.

Nothing here affects your statutory rights. For full details, read our Refund, Return & Exchange Policy. Need help? Contact Customer Service.